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2100 S.E. 164th Ave., Suite D102 | Vancouver, WA 98683
Tel: 360.882.1647

Office Policies and Mission

Office Policies Photo

Our Mission

The care and service we administer to our patients will be provided in a timely, sincere and comfortable manner. Placing the needs of our patients in the highest regard, we always want to exceed their expectations while we disregard our own immediate concerns.

This mission statement embodies what we hope our practice will become. We strive to maintain this goal each and every day as we address the concerns and problems of the patients who seek our help and care. We are attempting to separate ourselves from all other practices that are willing to settle for the status quo. “Attention to detail” is the key phrase that sets this idea into motion, and this is what Dr. Austin expects each and every team member to grasp.

It is Dr. Austin’s intention to allow all employees working for Austin Family Dentistry to have a clear idea of the founding philosophy that will be integrated into all facets of the practice. Whether front office or the clinical area, this philosophy remains absolute.

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday – Thursday: 8 a.m. – 5 p.m.

Appointments

Appointments are an important part of your treatment, and this time has been reserved specifically for you to talk with the doctor and receive treatment. Please arrive on time for your appointment. If you are more than 15 minutes late, you may be asked to reschedule your appointment.

We request a 24-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and we appreciate your cooperation.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services. If you have any questions, our courteous staff is always available to answer them.